875 N. Michigan Ave. (Delaware)
Phone Number: (888) 875-8439
www.hancockobservatory.com

Located on the 94th floor of the John Hancock Building, the observatory has Chicago's only open-air skywalk. The 360-degree views are spectacular: on a clear day one can see as far as Wisconsin, Michigan and Indiana. An accessible loading zone and entrance with push-button doors are on Delaware. To reach ticketing and the Observatory elevator, take the elevator on the left side of the lobby to Concourse level "C".

Hours

• Daily 9am-11pm

Admission

• Check website for current pricing, packages and discounts.

Parking/Loading Zone

• Accessible loading zone
• Onsite public parking lot/garage
  • Standard Parking
    875 N. Michigan
    312-944-5994

Features for People with Hearing Loss

• Multimedia Sky Tour
  • Closed captioning in English
• Strobe alarms in public areas and restrooms
• Elevator has visual indicators

Features for People with Vision Loss

• Recorded audio tour - Sky Tour
  • Languages
    • English
    • Spanish
    • German
• Labels for exhibits
  • Large print, some are high contrast
• Interior signage
  • Large print, high contrast
• Nearest grassy dog relief area
  • Oak and Michigan, 2 blocks north
• Height clearance at least 80"
• No undetectable protruding objects in path of travel
• Braille/tactile signage-restroom, elevator controls, hoistways
• Elevator has audible indicators
• Note: Photo exhibit is under plexiglass so glare may be a problem.

Entry

• Level entry
• Door has at least 32" clearance
• Threshold less than 1/2" beveled
• 2 doors in series-adequate space between
• Push button door
• Note: Delaware entrance has no redirect signage in lobby for wheelchair users. Elevator to Concourse level for Observatory is on the left side.

Assistive Equipment for Guests with Physical Disabilities

• Wheelchair
• Note: Available from Observatory ticketing, lower level "C".

Interior Access

• Corridor/path of travel at least 36" wide
• Ramps provide access to one or more areas
  • Raised exhibit areas
  • Slope 1:12, handrails
• Push-button doors - For outside skywalk

Accessible Facilities/Amenities

• Restaurant/Lounge
  • Cheesecake Factory
  • Signature Room
  • Lavazza Cafe—94th Fl. Observatory
• Brochure rack
• Gift shop
  • Counter 36" max.
  • Aisles blocked by displays
• Seating
  • benches
• Drinking Fountain
  • Parallel approach only
  • No knee clearance
• Talking Telescopes
  • Adjustable for seated viewing
• Notes: Ticket counters not lowered.

Exhibits

• On accessible route
• Space to approach/view/maneuver
• Wall hung displays viewable from seated position
• Interactive displays are wheelchair accessible
  • Most computer stations are 36" high, one is 32"
• Labels viewable from seated position
• Note: Some display and labels are high.

Elevator

• Door clearance at least 36"
• Car size at least 54" x 80" with centered door or 54" x 68" with side door
• Elevator controls 54" or less
• Note: There are separate elevators to the Concourse level for the Observatory and Cheesecake Factory and to the Signature Room/Lounge on the 95th and 96th Fl. Both are located to the left from the Delaware entrance.

Restroom

• Men's and Women's
• Location
  • Observatory level
• Entry door at least 32" clearance
• Threshold less than 1/2" beveled
• Stall door at least 32" clearance
• Stall door has clearance beyond door swing
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Ambulatory stall
  • grab bars on both sides of toilet
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Mirror 40" or less from floor or tilted
• Towels/soap/vending within reach
  • 48" or less from floor
• Faucet controls automatic or lever type
• Latch operable with closed fist
• Easy grasp/lever handle or none
• Note: Door is heavy