Park Hyatt Chicago

This luxurious hotel overlooks Water Tower Square. The watchword here is service, which extends equally to their guests with disabilities. Amenities include an indoor pool with lift, 24-hour health club, and award-winning restaurant/lounge with rooftop terrace.

800 N. Michigan Ave (Cross Street: Chicago Ave.)
Chicago, Il 60611
Direct Reservation Number: (312) 335-1234
Reservation Fax: (312) 239-4000
Toll-Free Reservation Number: (800) 233-1234
www.parkhyattchicago.com

Price Category: Expensive

12 wheelchair adapted rooms, 3 rooms with roll-in showers

Wheelchair adapted room types

• Standard
• Suite
• Non-Smoking
• 1 bed (queen or king)
• Connecting

Reservations/Customer Service

• Block accessible rooms when reserved
• Reserve adaptive equipment in advance
• Room service available
• Laundry service available
• Provides discount for connecting room for caregiver

Shuttle

• No shuttle provided

Parking/Loading Zone

• Accessible loading zone
• Valet
• Nearest offsite public parking lot/garage
  • System Parking
  • 110 E. Chicago Ave.
  • 312-332-9282
• Loading zone has cross slope

Safety

• Written evacuation procedure for guest with disabilities
• Staff trained on how to evacuate guests with disabilities
• Guests with disabilities are flagged in computer
• Printout/list of guests with disabilities is created each day/shift

Features for People with Hearing Loss

• Strobe fire alarms in public areas/hallways
• Strobe fire alarms in restrooms
• Strobe fire alarms in accessible guest rooms - Bedroom only
• TTY for guest room
• TTY for staff
• Visual alert for door
• Visual alert for phone
• Strobe smoke detector
• Vibrating alarm clock
• Volume control on guest room phones
• Visual indicators in elevator
• No pay phone in hotel

Features for People with Vision Loss

• Orientation to public areas/guestroom
• Elevator has audible indicators
• Height clearance at least 80"
• No undetectable protruding objects in path of travel
• Higher watt bulbs on request
• Braille/Tactile Signage: elevator controls, hoistways, guestrooms, restrooms, emergency exits
• Interior Signage: large print, high contrast, non-glare
• Nearest grassy/dog relief area
  • 2 blocks north, on Rush
• Magnifying glass
• Dog dishes and treats, dog walking service

Accessible Entrance

• Level entry
• Door has at least 32" clearance
• 2 doors in series-adequate space between
• Threshold less than 1/2" beveled
• Easy grasp/lever handle or none
• Ramped entry
• Platform lift
  • Self-operated or bell for assistance
• Push button door-Exterior
• Interior door heavy but bell captain will assist

Lobby/Reception

• Chair with arms
• Staff come from behind high counter to serve guests using wheelchairs.
• Use folder instead of clipboard.
• Manager accompanies guests to room.

Assistive Equipment for Guests with Physical Disabilities

• Wheelchair
• Shower bench
• Toilet riser
• Mini-refrigerator all rooms or on request
• Kit for Persons of Short Stature
  • Reacher, pull-down closet rod, step stool with handle
• Specially designed robes in 3 smaller sizes
• Canes

Accessible Restaurants and Bars

• NoMi
  • Accessible tables
  • Accessible restroom near the restaurant
• NoMi Lounge
  • Coffee type tables
  • Table service available
  • Chairs with arms
  • Outside patio has accessible tables, serves lounge menu
• Wine cellar has only high counter/stools

Accessible Facilities/Amenities

• Fitness Room-free weights available
• Business Center with Internet
• Meeting rooms
• Drinking Fountain
• Pool has pool lift on request
• Spa-Tiffany Kim Institute (not audited)
• Locker Room/Changing Facilities
  • Accessible transfer shower (shower bench available), toilet and steam room

Accessible Public Restroom

• Men's and Women's
• Single Use/Unisex
• Access symbol identifies facility
• Entry door at least 32" clearance
• Threshold less than 1/2" beveled
• Space in restroom to maneuver-5' by 5' or T-shaped space to turn
• Wheelchair stall 60" by 58"/60" minimum
• Stall door at least 32" clearance
• Stall door swings out or has clearance beyond door swing
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Mirror 40" or less from floor or tilted
• Towels/soap/vending within reach-48" or less from floor
• Faucet controls automatic or lever type
• Latch operable with closed fist
• Easy grasp/lever handle or none
• Locations
  • Lower lobby
  • 7th floor near restaurant

Elevator

• Door clearance at least 36"
• Car size at least 54" x 80" with centered door or 54" x 68" with side door
• Elevator controls 54" or less

Guestroom 1016

• Standard

Guestroom Bed Type/Features

• 1 king bed
• Open frame bed
• 36" space on at least one side of bed
• Bed Height 24"

Entry

• Door has at least 32" clearance
• Threshold less than 1/2" beveled
• Lever handles
• Door weight 5 lb. max
• Maneuvering clearance inside door 18" minimum
• Lowered peephole

Guestroom Features

• Space to maneuver/turn
• 36" path to all elements
• Phone in reach of bed
• Light in reach of bed
• Window Opens
• Guestroom Lowered Controls: door locks, thermostat, electric sockets, light switches, drapery pulls, room safe, iron/board
• No tight grasping/twisting: light switches, drawer pulls
• Desk/table has 27" knee clearance
• Too much furniture relative to space blocks access.
• Kit available to lower closet rod.

Guest Bathroom

• Door has at least 32" clearance
• Door swings in but has clearance beyond door swing
• Lever/easy grasp door handles
• Threshold less than 1/2" beveled
• Space to maneuver-5' by 5' or T-shaped space to turn
• Roll under sink with knee clearance at least 27" high and 30" wide
• Insulated sink pipes
• Faucet controls automatic or lever type
• Mirror 40" or less from floor or tilted
• Grab bar behind and alongside toilet
• Lateral transfer space at least 30" wide
• Toilet height 17" to 19"
• Lowered amenities: hair dryer, robe hook, towels
• Tub-shower Combination
  • Adjustable, hand-held shower head
  • Controls are lever/easy grasp
• Tub-shower Grab Bars
  • 2 sets grab bars, high and low
• Roll-in shower
  • Level entry
  • Fold-down bench in reach of controls
  • Adjustable, hand-held shower head
  • Controls are lever/easy grasp
• Roll-in shower Grab Bars
  • 3 grab bars on walls
• Tub/shower has deep soak tub with high edge.

Other Guest Rooms

• Guest room #1208, a one bedroom suite with 1 king bed, 2 full bathrooms (1 accessible with a tub/shower combination) and a sitting room, was also audited.
• Sleeping room access features were the same.
• In the bathroom, the tub/shower was a deep soak tub but had only 1 low set of grab bars (8"-10" above tub rim) on 3 walls.